Terms & Conditions

Effective Date: 10/20/2025
Last Updated: 10/20/2025

1. General Terms
By using this website or booking services at Nova Luna Wellness, you agree to the following Terms & Conditions.
These terms apply to all users, visitors, and clients.

2. Medical Disclaimer
Nova Luna Wellness provides wellness and aesthetic services, not medical diagnosis or treatment of disease.
Consultation with a licensed healthcare provider is recommended before starting any new treatment.
Results may vary by individual, and no guarantees are made.

3. Appointments & Cancellations
Appointments may be booked through our website, by phone, or in person.
Please arrive on time; late arrivals may result in reduced service time.
Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
No-shows may be charged a fee or lose deposit eligibility.

4. Payments
Payment is due at the time of service unless otherwise arranged.
We accept major credit cards and other approved payment methods.
Prices and promotions may change without prior notice.

5. Refunds
Services and treatments are non-refundable once rendered. Product refunds or exchanges are subject to management approval.

6. Use of Website
You agree not to misuse our website, attempt unauthorized access, or use it for any unlawful purpose.
We may suspend or restrict access if misuse is detected.

7. Intellectual Property
All website content, including text, images, and designs, is the property of Nova Luna Wellness and may not be copied or reused without written permission.

8. Limitation of Liability
Nova Luna Wellness and its staff are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.

9. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be reflected on this page with a revised “Last Updated” date.

10. SMS Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Nova Luna Wellness Medical Spa, you consent to receive SMS and MMS messages related to:

Appointment scheduling and reminders
Appointment confirmations and follow-ups
Customer support communications
Wellness and treatment updates
Promotional offers, discounts, and special events (if separately consented to)

Message frequency may vary based on your interactions with Nova Luna Wellness Medical Spa.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For assistance, reply HELP to any text message or contact us using the information below.

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details regarding your text messaging plan.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Eligibility

By opting into our SMS program, you represent that you are at least 18 years of age or have permission from a parent or legal guardian.

https://novalunawell.com/privacy-policy

11. Contact
For questions about these Terms or your account:
Nova Luna Wellness Medical Spa
Call: +1 (310) 670-0281
Text: +1 (818) 455-3450
Email: info@novalunawell.com